What is the bandwidth requirement for an IP Device connection?
In WAN, as long as the bandwidth is not enough, it will drop frames.
Based on GOP and actual image sizes, there is no recommended bandwidth.
On Video Setting, suggest setting up CBR in order to select an appropriate Video Nitrates.

NOTE︰
1. No matter with a web browser or a mobile phone that connects to Streaming1
    or Streaming 2, the connection limit is based on each model. And, each
    connection shares the bandwidth. H.264 IP CAM︰the connection limit is 10.
2. JPEG video format︰Require at least 30KB/second. There is no CBR Setting
    with JPEG mode.

When an IP Device connects with a power adapter, it can set up and save Time Setting; however, after the power adapter is disconnected, it displays a past time.
If the IP Device’s battery is in a full charge condition, it requires exchanging battery.
How to use NTP?
1.Build the IP Device in WAN with a real IP.
2.Enable NTP, then it will adjust the time automatically.
Firmware Update Steps.
Firmware Update Steps︰
Access IP Device Configure → System Update → Firmware Update, then browse and upgrade firmware.

NOTE︰
1. With incomplete firmware or unstable network connection,
    it will damage the IP Device.
2. Do not turn off the IP Device during firmware upgrade procedure.
    The procedure time might take 1 or 2 minutes.

IP Installer cannot search the IP Device or it cannot connect with the IP Device threw the web browser.
  1. Set the IP Device with DHCP. After the IP Device gets a DHCP IP, use IP Installer to search it again. Then, just assign it with a static IP manually.
  2. Or use Cross Over to connect the IP Device with PC in order to exclude network environment issues.
  3. In WAN, confirm Router’s Web Page Port is enabled and corresponding to the IP Device’s.
  4. In LAN, if IP Installer can search the IP Device, but it cannot be connected threw the web browser, make sure the first 3 sections of the IP Device IP Address and PC IP Address must be the same.
For example, IP Device IP Address︰192.168.30.X
                         IP Device Gateway︰192.168.30.254
                         PC IP Address: 192.168.30.X

NOTE︰ If IP Installer still cannot search the IP Device threw Cross Over,
                it might be hardware broken.

Enable DDNS with PPPoE connection; however, the connection is not stable.
The steps to enable the router’s DDNS function:
  1. IP Device:Disable DDNS function.
  2. Router:Enable DDNS function. e.g. Use DynDns.org. Must apply a DynDns account first, and then on DDNS setup just input Hostname, Username, and Password.
NOTE: If there is more than one IP Device, the router must assign port
                forwarding. And, input the IP Device’s web page port in the end
                of DDNS URL manually.
How to set up DDNS?
  1. Build an IP Device in WAN with a real IP.
  2. On IP Setting, set up DNS 0 and DNS 1.
  3. Enable DDNS function.
  4. (1). Use ddns.camddns.com︰After register successfully,
           it will show DDNS URL.
    (2). Use dyndns.org︰Must apply a DynDns account first,
           and then on DDN Ssetup just input Hostname, Username,
           and Password.
NOTE: When the remote connection is via a router or an IP sharing device,
                recommend using the router’s or the IP Sharing device’s DDNS
                function. If there is more than one IP Device, the router must
                assign port forwarding. And, input the IP Device’s web page port
                in the end of DDNS URL manually.
Wireless signal is not stable.
Confirm Signal Strength︰Access IP Device Configure → Wireless Setting →
                                               Status of Wireless Network → Signal Strength

When Signal Strength is lower than 50,
1. Replace by an antenna with higher signal strength.
2. Consider the distance and the environment (buildings).
3. Recommend installing a router with higher signal strength

Wireless setting setup is with Ad-hoc mode.
  1. Enable a notebook’s wireless connection and set up with a static IP.
  2. Connect the power adapter to the IP Device and the Ethernet cable that is between the IP Device and the notebook.
  3. Use IP Installer to set up the IP Device with a Static IP.
  4. Use IP Installer again to search the IP Device with a new static IP and click it to remote monitor the IP Device thru the web browser.
  5. IP Device Configure → Wireless Setting:
    Mode:Ad-hoc
    Operation Mode:Auto
    SSID:e.g. Default
    Channel:e.g. 6
    Security:e.g. WEP (This must be corresponding to Router setup).
  6. After finish Wireless Setting, click Apply.
  7. Unplug the Ethernet cable between the IP Device and the notebook.
    Note:Wired and Wireless Network uses the same IP. In order to enable wireless connection, must unplug the Ethernet cable.
  8. Use IP Installer again to search the IP Device’s IP and click it to remote monitor the IP Device thru the web browser.
Wireless setting setup is with Infrastructure mode.
  1. Enable a notebook’s wireless connection and set up with a static IP.
  2. Connect the power adapter to the IP Device and the Ethernet cable that is between the IP Device and the notebook.
  3. Use IP Installer to set up the IP Device with a Static IP.
  4. Use IP Installer again to search the IP Device with a new static IP and click it to remote monitor the IP Device thru the web browser.
  5. IP Device Configure → Wireless Setting︰
    Mode︰Infrastructure
    Operation Mode︰Auto
    SSID︰e.g. Default
    Security︰e.g. WPA-PSK (this must be corresponding to Router setup).
    WPA-PSK Setting︰
    Encryption︰TKIP
    Pre-Shared Key︰(Refer to WPA Shared Key on Router)
  6. After finish Wireless Setting, click Apply.
  7. Unplug the Ethernet cable between the IP Device and the notebook.
    Note:Wired and Wireless Network uses the same IP. In order to enable wireless connection, must unplug the Ethernet cable.
  8. Use IP Installer again to search the IP Device’s IP and click it to remote monitor the IP Device thru the web browser.
What is PoE requirement?
Follow 802.3af (15.4Watts)
PoE and Power Adapter applications.
  1. Can [PoE] be used with [Power Adapter] together?
    Answer︰Yes.
  2. When both [PoE] and [Power Adapter] are connected to an IP Device, which one has the first priority to provide power supply?
    Answer︰The one is with higher voltage. Actually, both are 12V. However, [PoE] voltage depends on the distance of the [PoE] cable. As long as the [PoE] cable is longer, its supplied voltage is lower.
  3. If [PoE] disconnects, can an IP Device have power supply via [Power Adapter]?
    Answer︰Yes
How to remote monitor IP Devices thru mobile phones?

1. 3GPP︰(display MPEG4 images)
(1). 3G mobile phones have built-in streaming media players.
(2). 3G mobile phones support MPEG4.
(3). The following model starts to support 3GPP.
       IP CAM︰ MPEG4/ H.264
       Video Server︰ MPEG4/ H.264
       Transceiver︰ MPEG4/ H.264
       NOTE︰Connecting to H.264 Transceiver HVT-01AT requires opening
                      Streaming2 because the mobile phone receives
           
           Streaming2 images.
(4). The IP Device and the Router must set up RTSP and RTP Ports.
        Refer to <Port and Router Setup> as below.
(5). Resolution︰The resolution depends on 3G mobile phones that  
      
can support.
(6). Streaming︰(RTSP/ 3GPP Path cannot be modified from 3G mobile phones).
       <1>. Connect to Streaming1︰
                Input rtsp://<IP:RTSP Port/
       <2>. Connect to Streaming2︰
                Input rtsp://<IP:RTSP Port/v2
       <3>. Connect to 3GPP Mode or 3GPP Streaming︰
                (Default Resolution︰[CCD] QCIF and [CMOS] QQVGA)
                Input rtsp://<IP:RTSP Port/3g (w/ Audio)
                Input rtsp://<IP:RTSP Port/3gx (w/o Audio)

        NOTE︰
           1. Connect to HWS-04HD︰(Must adjust Resolution to QCIF)
                Connect to CH1︰Input rtsp://<IP:RTSP Port/CH01 (w/o Audio)
                Connect to CH2︰Input rtsp://<IP:RTSP Port/CH02 (w/o Audio)
                Connect to CH3︰Input rtsp://<IP:RTSP Port/CH03 (w/o Audio)
                Connect to CH4︰Input rtsp://<IP:RTSP Port/CH04 (w/o Audio)

            2. Connect to HWS-04AD 3GPP Streaming︰
                (Default Resolution︰QCIF)
                Connect to CH1︰Input rtsp://<IP:RTSP Port/3g1 (w/o Audio)
                Connect to CH2︰Input rtsp://<IP:RTSP Port/3g2 (w/o Audio)
                Connect to CH3︰Input rtsp://<IP:RTSP Port/3g3 (w/o Audio)
                Connect to CH4︰Input rtsp://<IP:RTSP Port/3g4 (w/o Audio)

2. Mobile Viewer︰(display MPEG4 images)
(1). Mobile phones support Windows Mobile OS that can install Mobile
       Viewer (Download it from Hunt FTP
       ftp://iPorSuce_ftp:iPorSuce_ftp@ftp.iPorSuce.com/Mobile_Viewer).
(2). The following model’s version supports Mobile Viewer.
       IP CAM︰MPEG4︰Supported till V3.2.68
                         H.264 A Series︰Supported till V1.0.26
       Video Server︰MPEG4︰HWS-01HD (supported till V3.2.68)
                         H.264 A Series︰HWS-01AD, HWS-02AD (supported till V1.0.26)
       Transceiver︰MPEG4︰HVT-01HT (supported till V3.2.48)
                         H.264 A Series︰HVT-01AT (supported till V1.0.30)
       NOTE︰
           1. Mobile Viewer only supports H.264 IP CAM / Video Server A series
                with JPEG Video Format.
           2. Connecting to H.264 Transceiver HVT-01AT requires opening
                Streaming2 because the mobile phone receives
                Streaming2 images.
           3. The IP Device and the Router must set up RTSP and RTP Ports.
                Refer to <Port and Router Setup> as below.

3. Mobile JViewer︰(display MJPEG images)
(1). Mobile phones support JAVA or Blackberry that can install Mobile JViewer
       (Download it from Hunt FTP
       ftp:/iPorSuce_ftp:iPorSuce_ftp@ftp.iPorSuce.com/Mobile_JViewer).
(2). The following model’s version supports Mobile JViewer.
       IP CAM︰MPEG4︰Supported till V3.2.58
                         H.264 A Series︰V1.0.10 – V1.0.26
       Video Server︰MPEG4︰HWS-01HD (supported till V3.2.58)
                         H.264 A Series︰HWS-01AD V1.0.10 – V1.0.26
                         HWS-02AD V1.0.10 – V1.0.26
                         HWS-04AD V1.0.50 – V1.0.62
       Transceiver︰H.264 A Series︰HVT-01AT V1.0.16 – V1.0.30
       NOTE︰
          Mobile phones are with SoftBankor or Docomo OS that is not supported
          by Mobile JViewer; however, it can input
          http://<IP:Web Page Port>Jview.html H.264 Transceiver HVT-01AT V
          supports Jview.html. But, connecting to HVT-01AT requires opening
          Streaming2 because the mobile phone receives Streaming2 images.

4. Android︰(display MJPEG images)
(1). Mobile phones support Android OS, on browser the user can input
       http://<IP:Web Page Port> Its resolution is fixed with QCIF.
(2). Or the user can install iProSecuAM (iProSecuAM V2 V1.8) that receives
       IP Devices’ Streaming1 or Streaming2 images equal or below
       VGA automatically (recommend Streaming2 resolution setting with VGA).
       With Android mobile phone, access Google Play and download iProSecu AM.
(3). The following model’s version and new models after the followings start to
       support Android mobile phone its built-in browser.
       IP CAM︰MPEG4︰V3.2.68
                         H.264 A Series︰V1.0.26
       Video Server︰MPEG4︰HWS-01HD V3.2.68
                         H.264 A Series︰HWS-01AD V1.0.26/ HWS-02AD V1.0.26 /
                         HWS-04AD  V1.0.58
       Transceiver︰ H.264 A Series︰HVT-01AT V1.0.16
       NOTE︰Connecting to H.264 Transceiver HVT-01AT requires opening
                      Streaming2 because the mobile phone receives
                      Streaming2 images.
(4). The following models’ firmware versions start to support iProSecuAM /
       iProSecuAM V2. And, new models after the followings start to support  
       iProSecuAM V2.
       Support iProSecuAM︰
       IP CAM︰ MPEG4︰V3.2.66
       Video Server︰ MPEG4︰HWS-01HD V3.2.66
       Support iProSecuAM V2︰
       IP CAM︰ H.264 A Series︰IP CAM V1.0.30
       Video Server︰H.264 A Series︰HWS-01AD V1.0.30/ HWS-02AD V1.0.30 /
                                    HWS- 04AD  V1.0.58
       Transceiver︰ H.264 A Series︰HVT-01AT V1.0.16
       NOTE︰Connecting to H.264 Transceiver HVT-01AT requires opening 
               Streaming2 because the mobile phone receives
               Streaming2 images.

5. iPhone︰(display MJPEG images)
    (1). On Safari browser, input http://<IP:Web Page Port>/iphone.html.
           Its resolution is based on IP Device’s setup.
           NOTE︰HWS-04AD resolution is fixed with QCIF.
    (2). Or the user can install iProSecuM (iProSecuM V2 V1.5) that receives
           IP Devices’ Streaming1 images. With iPhone, access App Store and
           download iProSecuM.
    (3). The following model’s version and new models after the followings starts
           to support iPhone Safari browser.
           IP CAM︰MPEG4︰V3.2.56
                            H.264 A Series︰V1.0.10
           Video Server︰ MPEG4︰HWS-01HD V3.2.56
                           H.264 A Series︰HWS-01AD V1.0.10 / HWS-02AD V1.0.10 /
                                                          HWS-04AD V1.0.58
           Transceiver︰ H.264 A Series︰HVT-01AT V1.0.16
           NOTE︰Connecting to H.264 Transceiver HVT-01AT requires opening
                          Streaming2 because the mobile phone receives
                          Streaming2 images.
    (4). The following models’ firmware versions start to support iProSecuM /
           iProSecuM V2. And, new models after the followings start to support
           iProSecuM V2.
           Support iProSecuM︰
           IP CAM︰ MPEG4︰V3.2.58
           Video Server︰ MPEG4︰HWS-01HD V3.2.58
           Support iProSecuM V2︰
           IP CAM︰H.264 A Series︰V1.0.30
           Video Server︰ H.264 A Series︰HWS-01AD V1.0.30 / HWS-02AD V1.0.30
                                                                        / HWS-04AD  V1.0.58
           Transceiver︰ H.264 A Series︰HVT-01AT V1.0.16
           NOTE︰Connecting to H.264 Transceiver HVT-01AT requires opening
                          Streaming2 because the mobile phone receives
                          Streaming2 images.

Port and Router Setup︰
1. 3GPP︰
    (1). IP Device︰IP Setting - Port Assignment︰
           RTSP Port︰Required (Default 554)
           RTP Start Port︰Required (Default 1024)
           RTP End Port︰Required (Default 10000)
    (2). Router︰
           RTSP Port
           Must be the same as the IP Device's and with TCP connection.
           RTP Start Port
           Must be the same as the IP Device's and with UDP connection.
           RTP End Port
           Must be the same as the IP Device's and with UDP connection.

2. Mobile Viewer︰
    (1). IP Device︰IP Setting - Port Assignment︰
           RTSP Port︰Required (Default 554)
    (2). Router︰
           RTSP Port
           Must be the same as the IP Device’s and with TCP connection.

     NOTE︰
     1. With 3GPP connection, if RTSP Port is 554 (Default),
         for instance just input rtsp://<IP>/3g
     2. Motion Detection, SD card backup, and Mail & FTP setting are processed by
         Streamin1 so that the mobile phone connection is better not to connect 
         to Streamin1.
     3. Each 3GPP connection requires opening at least four RTP ports
         (two ports for image transmitting and the other two ports for audio).
         If the connection is without audio (rtsp://<IP:RTSP Port/3gx),
         just open two ports for image transmitting. Besides, Mobile Viewer doesn’t
         support audio, so it also needs to open two RTP ports only.

How to enable 2 Way Audio?
IP Device to PC︰
IP Device Configure → A/V Setting → Audio → IP Camera to PC︰Enabled

PC to IP Device︰
On Live mode, select [Chatting].

FAQ about 2 Way Audio.
1. Audio Delay︰
    The Audio will not be smooth when SD card recording function is enabled
     simultaneously.
2. Echo problem︰
    If the distance between the IP Device and PC is too close, recommend using a
     headphone.
What are external microphones’ requirements?
Use active microphones with built-in amplifiers.
Frequency Requirement︰20 ~ 100,00Hz
There is an "acmStreamOpen ERROR" message on the web browser.

1. Make sure the Sound Card is installed.
2. Make sure imaadp32.acm is set on the first priority. Refer to the step as below.

Steps︰Control Panel

  • Administrative Tools
  • Computer Management
  • Device Manager
  • Sound, video and game controllers
  • Audio Codecs
  • Audio Codecs Properties
  • imaadp32.acm
  • imaadp32.acm Properties => Change priority from 1 to 1
Motions are detected, but it does not trigger Email.
1. Make sure [Sender's Mail] and [Receiver's Mail] are not blocked by Mail Server.
2. If [Record File Format] is set with AVI, each file size will be above 2MB.
    Make sure it is not blocked by Mail Server.
3. Mail Server does not support WEB interface, for instance free Hotmail
    and Yahoo accounts. Hotmail / Yahoo paid account (with POP3/ SMTP)
    that is supported.
    H.264 B series start to support WEB interface.
4. Mail Server does not support SSL, for instance Gmail.
    H.264 B series start to support SSL.
5. If test in LAN; however, the mail server is built in WAN. Make sure the first 3
     sections of the IP Device IP Address that can access the Internet.
     Form example, firewall sets up 192.168.1.X that can access the Internet.
     IP Device IP Address: 192.168.1.X
     IP Device Gateway: 192.168.1.254
     PC IP Address: 192.168.1.X

6. DNS setting (on IP Setting) must follow each own country's ISP.
7. Router opens a port for mail port.
8. Motion Mail triggered Steps︰
    (1). Event Setting︰Set up [Motion Detection Area], Enable [Area 1, 2, or 3],
           and Enable [E-mail].
    (2). Mail Setting︰Make sure information is correct. After finish the setup,
           the user can click [Apply] and [Test] to confirm Mail Setting is correct
            (If the test is successful, it will show [Test OK!], and send out a mail
            titled with [Mail Test]).
Motions are detected, but IP Deceive does not upload video files to FTP.
1. If test in LAN; however, the mail server is built in WAN. Make sure the first 3
    sections of the IP Device IP Address that can access the Internet.
    For example, firewall sets up 192.168.1.X that can access the Internet.
    IP Device IP Address: 192.168.1.X
    IP Device Gateway: 192.168.1.254
    PC IP Address: 192.168.1.X

2. DNS setting (on IP Setting) must follow each own country's ISP.
3. Motion Mail triggered Steps︰
    (1). Event Setting︰Set up [Motion Detection Area], Enable [Area 1, 2, or 3],
           and Enable [E-mail].
    (2). FTP Setting︰
           <1>. Path︰Add "/" after Path name. e.g. Path︰motion/
           <2>. Mode︰Based on FTP Server setup,
                    select PORT (Active) or PASV (Passive).
When SD card is full, will it automatically overwrite?
Yes. When SD card is full, the system will automatically delete the oldest recording files.
What is one SD card’s recording time?
Motion Detection, SD card backup, and Mail & FTP setting are processed by Streamin1 so that Streaming1 can set up CBR (on Video Setting). As long as the Video Bitrate is fixed, the user can calculate its recording data sizes.

For instance, use an 8GB SD card.
Video Bitrate [1.5Mbps x (rec.) 10sec.] ÷ 8 (bit → Byte) = 1.875MB/ file.
8000MB (8GB) ÷ 1.875MB = 4266.66 (total file numbers within 8GB)
(4266 x 10sec.) ÷ 86400sec. (total seconds within one day) = 0.49375

If the user uses one 8GB SD card, it can record 0.5 days.

Before use Win7 Media Player to play back H.264 AVI files, must install Win7 codec.
Before use Win7 Media Player to play back H.264 AVI files, must install codec (e.g. K-Lite Codec Pack).


After install K-Lite Codec Pack, access [Start] → [K-Lite Codec Pack] → [Tool] → [Win7DSFilterTweaker]. Right-click on [Win7DSFilterTweaker] and click [Run as administrator].
On Win7DSFilterTweaker – 32-bit decoders - H.264, select [ffdshow].
Forgot username, password, or IP address.
Require Hardware Reset. Refer to Factory Default steps on the user manual.
On Windows 7 or Vista, must right-click on the application and click [Run as administrator] or [add into the trusted site] in order to function properly.
On Windows 7 or Vista, must right-click on the application and click [Run as administrator] or [add into the trusted site] in order to function properly.

NOTE︰
IP Devices do not support Windows7 IE64bits.
With IE64bits, it requires accessing C:\Program Files\Internet Explorer and executes iexplore.exe.